Return and Cancellation Policy:
There are NO REFUNDS OR RETURNS.
Custom Printed Cards:
If a proof is involved in your order, it is in your best interest to review the proof very carefully for any misspelled words or errors in the proof. One FREE proof is provided for each printed order (any additional proofs will be charged $5 per proof). Your order will not be printed until we receive a final approval from you. TCW Designs is not liable for any misspelled words or errors once your order has been approved. You will be responsible for any additional charges for reproduction once you approve your proof.
TCW Designs will not print your order, or charge your credit card until after we receive your approval on the emailed PROOF.
Product images on our web-site are representations of the actual product. Due to the various types of monitors, settings and resolutions available, each image representation is portrayed more or less to the actual product
We are not responsible for any errors found after you approve your proof. If the product you receive has a printing error that was on the proof but not caught when you approved your proof, we offer a 20% discount on any order that needs to be reprinted.
If you receive your printed order and it has a printing error that was caused by our printing process, we will happily replace your order at no charge. Your replacement order will be shipped to you using the same method as your original order. As long as the card design is in stock, your order usually prints and ships within one business day. You can upgrade the shipping at an additional cost.
No refunds will be given on orders once they are printed and/or shipped.
Blank Stock Cards:
It is in your best interest to check with your printer manual and contact the printer manufacturer to ensure that your printer can print specific card stocks. We do not suggest you order blank stock cards if you are not experienced with your computer and printing programs. TCW Designs cannot be held liable for technical malfunctions that may arise by various printer brands in the market. We provide generic printing instructions. Click here for instructions.
Please note: TCW Designs does not mail out individual printing instructions with each order.
There are NO refunds or returns of blank stock cards for any reason.
*** Other than stated here, there are NO REFUNDS OR RETURNS.
Cancellation Policy:
Cancellation of your order will depend upon where your order is in the production process at the time of your request.
Your order may be cancelled with no fee charged as long as your order process has not started and no work has been done to it.
If your order has started to be worked on, but has not been printed, you may cancel your order but will be charged a $15 cancellation fee. Please email us immediately to prevent your order from being processed and/or printed.
Orders that have been printed and / or shipped cannot be cancelled.
**Ordering Tips:
Order Confirmation:
You will receive an order confirmation email immediately after you place your order. This is not your PROOF (if you ordered printed cards, you will receive a proof within 2 business days). Please review your order and all the text for any errors that may have been entered while placing your order. Please reply to the order confirmation email immediately, with your changes and or corrections. We will try to update your order before it is worked on.
Printing on our cards:
Before printing on our blank stock cards, cut blank white paper the same dimensions as the card you received to practice printing the text. This will help you perfect you wording, layout and printer settings, without wasting any cards. We also suggest that you order a couple extra cards, as we cannot provide templates for the cards. Click here for generic printing instructions.